The customer receives a direct payment button in WhatsApp in two ways: chat checkout with an automatic agent or charging by human agent from Jelou Connect. In both cases, the transaction is completed within the chat, without redirects. A secure and continuous environment is guaranteed throughout the entire process.

You can enable charges in two ways: connecting your own payment gateway with your credentials or using Jelou's integrated connection in enabled markets. Both options require business accreditation. Setup is fast and frictionless.

Credit and debit card payments are currently available. Bank transfers, cash payments, and digital wallets will be added soon to offer more alternatives to your customers.

We currently offer integration with Stripe, Nuvei, Datafast and Payphone, plus local connections in Ecuador and Mexico. We continue to expand coverage with new regional partners.

In the 'connect your own gateway' model, we apply a fixed fee per transaction, with volume discounts. In the 'Jelou integrated connection' model, the commission varies by market, combining a fixed charge and a percentage per transaction.

Yes. Payments in WhatsApp comply with the highest industry security standards. All transactions are processed in PCI DSS certified environments, with data encryption and tokenization, and 3D Secure authentication for operations that require it. Additionally, each payment is recorded with complete traceability.