Zoho Desk
Omnichannel customer service software to delight and retain customers.
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AI Compatible
Tools
Add Ticket Attachment
Attaches a file to a ticket. See the docs here
Add Ticket Comment
Adds a comment to a ticket. See the docs here
Create Account
Creates an account in your help desk portal. See the docs here
Create Contact
Creates a contact in your help desk portal. See the docs here Return only the translated text without explanations.
Create Ticket
Creates a ticket in your helpdesk. See the docs here
Delete Ticket Comment
Deletes a specific comment from a ticket. See the documentation
Download Thread Attachment
Download a specific attachment belonging to a thread of a ticket. See the documentation
Find Contact
Searches for contacts in your help desk portal. See the docs here
Find or Create Contact
Finds or create a contact. See the docs here Return only the translated text without explanations.
Get Article
Retrieves the details of a knowledge base article. See the documentation Return only the translated text without explanations.
Get Thread Details
Retrieve details for a specific thread belonging to a ticket. See the documentation Return only the translated text without explanations.
Get Ticket Comment
Retrieves details of a specific comment on a ticket. See the documentation
Get Ticket Comment History
Retrieves the edit history of a specific ticket comment. See the documentation
Get Ticket Details
Retrieve details for a specified ticket. See the documentation Return only the translated text without explanations.
List Articles
Lists knowledge base articles for a help center. See the documentation Return only the translated text without explanations.
List Conversations
List all conversations for a ticket. See the documentation
List Departments
Lists the departments configured in the organization, with optional filtering by enabled/disabled state. Use this to drive workflows by department name lookups instead of hardcoded department IDs. See the documentation
List Help Centers
Lists the help centers configured in an organization. See the documentation
List Root Categories
Lists root knowledge base categories for a help center. See the documentation
List Ticket Attachments
List attachments for a specific ticket. See the documentation Return only the translated text without explanations.
List All Ticket Comments
Retrieves all comments for a specified ticket. See the documentation
List Ticket Fields
Lists every field configured on a Zoho Desk module (defaults to Tickets), including each field's apiName, displayLabel, type, and for picklist fields - the allowedValues array. Useful for discovering valid picklist values (e.g. for status, priority, channel, category, subCategory, classification) before creating or routing tickets. See the documentation
List Ticket Threads
Get a list of threads for a specified ticket. See the documentation Return only the translated text without explanations.
List Tickets
Lists all tickets in your help desk with optional filtering. See the docs here Return only the translated text without explanations.
Search Articles
Searches for knowledge base articles. See the documentation
Search Ticket
Searches for tickets in your help desk. See the docs here
Send E-Mail Reply
Sends an email reply. See the docs here
Update Contact
Updates details of an existing contact. See the docs here
Update Ticket
Updates an existing ticket. See the docs here Return only the translated text without explanations.
Update Ticket Comment
Updates an existing comment on a ticket. See the documentation