Freshdesk
Customer support software
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Works with
AI Compatible
Tools
Delete Ticket Summary
Delete the summary note for a ticket. See the documentation
Forward Ticket
Forward a ticket to an external email address. See the documentation.
Get Agent
Retrieve a single agent by their ID. See the documentation
List Agent Options
Retrieves available options for the Agent field.
List Canned Response Folder ID Options
Retrieves available options for the Canned Response Folder ID field.
List Company ID Options
Retrieves available options for the Company ID field.
List From Email Options
Retrieves available options for the From Email field.
List Group Options
Retrieves available options for the Group field.
List Role IDs Options
Retrieves available options for the Role IDs field.
List Skill IDs Options
Retrieves available options for the Skill IDs field.
List Ticket Field ID Options
Retrieves available options for the Ticket Field ID field.
List Ticket ID Options
Retrieves available options for the Ticket ID field.
Reply to Forward
Reply to a previously forwarded ticket email. See the documentation.
Search Solution Article
Search solution articles in Freshdesk by keyword. Returns matching articles with their category/folder hierarchy, metadata, and content. See the documentation
Search Tickets
Search for tickets in Freshdesk using a structured filter query. See the documentation
Update Ticket Summary
Create or update the summary note for a ticket. See the documentation
View Ticket Summary
Get the summary note for a ticket. See the documentation