# Zendesk MCP Integration > Zendesk es un software de atención al cliente premiado, confiado por 200K+ clientes. Haz felices a los clientes mediante mensajes de texto, móvil, teléfono, correo electrónico, chat en vivo y redes sociales. ## Overview | Property | Value | |----------|-------| | Category | Help Desk & Soporte | | Type | PIPEDREAM | | Tools | 30 | | URL | https://jelou.ai/pt-br/marketplace/zendesk | ## Available Tools (30) ### Agregar etiquetas de tickets Agregar etiquetas a un ticket (se añaden a las etiquetas existentes). [Consulte la documentación](https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/#add-tags). ### Crear Ticket Crea un ticket. [Ver la documentación](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket). ### Eliminar ticket Elimina un ticket. [Consulta la documentación](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#delete-ticket). ### Obtener Artículo Obtiene un artículo por su ID. [Ver la documentación](https://developer.zendesk.com/api-reference/help_center/help-center-api/articles/#show-article). ### Get Dynamic Content Item Retrieves a dynamic content item. Note: Dynamic content is available only on the Professional plan and above. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/#show-item). ### Get Dynamic Content Items by Name Retrieves multiple dynamic content items by their names. Note: Dynamic content is available only on the Professional plan and above. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/#show-many-items). ### Obtener macro Obtiene una macro por su ID. [Ver la documentación](https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/#show-macro). ### Get Side Conversation Retrieve a single Zendesk side conversation by ID (UUID, e.g. `8566255a-ece5-11e8-857d-493066fa7b17`). Use **List Side Conversations** to discover IDs for a given ticket. Set `includeEvents` to `true` to sideload the conversation's events (creation, replies, state changes). [See the documentation](https://developer.zendesk.com/api-reference/ticketing/side_conversation/side_conversation/#show-side-conversation). ### Obtener información del ticket Obtiene información sobre un ticket específico. [Ver la documentación](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#show-ticket). ### Obtener información del usuario Obtiene información sobre un usuario específico. [Consulte la documentación](https://developer.zendesk.com/api-reference/ticketing/users/users/#show-user). ### Listar macros activas Enumera todas las macros activas, compartidas y personales, disponibles para el usuario actual. [Consulte la documentación](https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/#list-active-macros). ### Listar Artículos Obtiene una lista de artículos. [Consulte la documentación](https://developer.zendesk.com/api-reference/help_center/help-center-api/articles/#list-articles). ### List Dynamic Content Items Retrieves a list of dynamic content items. Note: Dynamic content is available only on the Professional plan and above. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/#list-items). ### List Fields Options Retrieves available options for the Fields field. ### Lista de Locales Recupera todos los locales. [Consulte la documentación](https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/). ### List Macro Category Options Retrieves available options for the Macro Category field. ### Listar macros Obtiene todas las macros. [Consulta la documentación](https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/#list-macros). ### List Side Conversations Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set `includeEvents` to `true` to sideload each conversation's events (creation, replies, state changes). [See the documentation](https://developer.zendesk.com/api-reference/ticketing/side_conversation/side_conversation/#list-side-conversations). ### Listar comentarios del ticket Obtiene todos los comentarios de un ticket específico. [Ver la documentación](https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#list-comments). ### Listar tickets Obtiene una lista de tickets. [Consulte la documentación](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#list-tickets). ### Eliminar Etiquetas de Tickets Eliminar etiquetas específicas de un ticket. [Ver la documentación](https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/#remove-tags). ### Search Articles Searches Help Center articles. [See the documentation](https://developer.zendesk.com/api-reference/help_center/help-center-api/search/). ### Search Community Posts Searches Help Center community posts. [See the documentation](https://developer.zendesk.com/api-reference/help_center/help-center-api/search/). ### Search Help Center Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. [See the documentation](https://developer.zendesk.com/api-reference/help_center/help-center-api/search/). ### Search Macros Search for macros by name. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/#search-macros). ### Buscar tickets Realiza búsquedas de tickets utilizando la API de búsqueda de Zendesk. [Ver la documentación](https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/#search-tickets). ### Configurar Campos Personalizados de Tickets Solo devuelve el texto traducido sin explicaciones. Establece uno o más valores de campos personalizados en un ticket. [Ver la documentación](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket). ### Configurar Etiquetas del Ticket Establece etiquetas en un ticket (reemplaza todas las etiquetas existentes). [Ver la documentación](https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/#set-tags). ### Actualizar ticket Actualiza un ticket. [Ver la documentación](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket). ### Upload Ticket Attachments Upload one or more files as ticket attachments via the Zendesk Uploads API. Returns upload tokens that can be used when creating or updating tickets. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/#upload-files). ## Supported Channels This integration works with: - WhatsApp Business API - Facebook Messenger - Instagram Direct Messages - Web Chat Widget ## AI Assistants Compatible - ChatGPT (via MCP) - Claude (via MCP) - Gemini (via MCP) - Custom AI Agents ## Quick Start 1. Sign up at https://apps.jelou.ai/signup 2. Navigate to Marketplace and add Zendesk 3. Authenticate your Zendesk account 4. Configure your messaging channels (WhatsApp, Facebook, etc.) 5. Copy the MCP server URL to your AI assistant ## Example Use Cases - Automate customer inquiries using Zendesk data - Send notifications via WhatsApp when Zendesk events occur - Query Zendesk data directly from ChatGPT or Claude - Build AI agents that interact with Zendesk ## Resources - [All Integrations](https://jelou.ai/pt-br/marketplace) - [Full Documentation](https://jelou.ai/llms-full.txt) - [API Docs](https://docs.jelou.ai) - [Help Center](https://help.jelou.ai)