TOPdesk
IT Service Management Platform
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Tools
Create Incident
Creates a new incident. See the documentation Return only the translated text without explanations.
Get Incident
Returns an incident by ID. See the documentation Return only the translated text without explanations.
Get Incident Actions By ID
Get incident actions by incident ID. See the documentation
Get Incident Actions By Number
Get incident actions by incident number. See the documentation Return only the translated text without explanations.
Get Incident Progress Trail By ID
Get incident progress trail by incident ID. See the documentation
Get Incident Progress Trail By Number
Get incident progress trail by incident number. See the documentation
Get Incidents
Returns a list of incidents. See the documentation Return only the translated text without explanations.
Get Knowledge Item Statuses
Returns the list of possible Knowledge Item statuses. See the documentation Return only the translated text without explanations.
Get Knowledge Items
Returns a list of Knowledge Items. See the documentation
List Branch ID Options
Retrieves available options for the Branch ID field.
List Call Type ID Options
Retrieves available options for the Call Type ID field.
List Category ID Options
Retrieves available options for the Category ID field.
List Closure Code ID Options
Retrieves available options for the Closure Code ID field.
List Duration ID Options
Retrieves available options for the Duration ID field.
List Entry Type ID Options
Retrieves available options for the Entry Type ID field.
List Impact ID Options
Retrieves available options for the Impact ID field.
List Location ID Options
Retrieves available options for the Location ID field.
List Priority ID Options
Retrieves available options for the Priority ID field.
List Processing Status ID Options
Retrieves available options for the Processing Status ID field.
List SLA ID Options
Retrieves available options for the SLA ID field.
List Urgency ID Options
Retrieves available options for the Urgency ID field.
Update Incident
Updates an existing incident. See the documentation