# TOPdesk MCP Integration

> Plataforma de Gestión de Servicios de TI

## Overview

| Property | Value |
|----------|-------|
| Category | Help Desk & Soporte |
| Type | PIPEDREAM |
| Tools | 22 |
| URL | https://jelou.ai/es/marketplace/topdesk |

## Available Tools (22)

### Crear Incidente

Crea un nuevo incidente. [Ver la documentación](https://developers.topdesk.com/explorer/?page=incident#/incident/createIncident)

### Obtener Incidente

Devuelve un incidente por ID. [Consultar la documentación](https://developers.topdesk.com/explorer/?page=incident#/incident/getIncidentById)

### Obtener Acciones de Incidente por ID

Obtener acciones de un incidente por ID del incidente. [Ver la documentación](https://developers.topdesk.com/explorer/?page=incident#/progress%20trail%20%2F%20actions%20%2F%20requests/getIncidentActionsById)

### Obtener Acciones Del Incidente Por Número

Obtener acciones de incidentes por número de incidente. [Consultar la documentación](https://developers.topdesk.com/explorer/?page=incident#/progress%20trail%20%2F%20actions%20%2F%20requests/getIncidentActionsByNumber)

### Obtener el historial de progreso del incidente por ID

Obtén el historial de progreso del incidente por su ID. [Ver la documentación](https://developers.topdesk.com/explorer/?page=incident#/progress%20trail%20%2F%20actions%20%2F%20requests/getIncidentProgressTrailById)

### Obtener el historial de progreso del incidente por número

Obtener el historial de progreso del incidente por su número. [Ver la documentación](https://developers.topdesk.com/explorer/?page=incident#/progress%20trail%20%2F%20actions%20%2F%20requests/getIncidentProgressTrailByNumber)

### Obtener Incidentes

Devuelve una lista de incidentes. [Consulta la documentación](https://developers.topdesk.com/explorer/?page=incident#/incident/getIncidents)

### Obtener estados de los elementos de conocimiento

Devuelve la lista de posibles estados de los artículos de conocimiento. [Ver la documentación](https://developers.topdesk.com/explorer/?page=knowledge-base#/Searchlists/getStatuses)

### Obtener Elementos de Conocimiento

Devuelve una lista de Knowledge Items. [Ver la documentación](https://developers.topdesk.com/explorer/?page=knowledge-base#/Knowledge%20Items/getKnowledgeItems)

### List Branch ID Options

Retrieves available options for the Branch ID field.

### List Call Type ID Options

Retrieves available options for the Call Type ID field.

### List Category ID Options

Retrieves available options for the Category ID field.

### List Closure Code ID Options

Retrieves available options for the Closure Code ID field.

### List Duration ID Options

Retrieves available options for the Duration ID field.

### List Entry Type ID Options

Retrieves available options for the Entry Type ID field.

### List Impact ID Options

Retrieves available options for the Impact ID field.

### List Location ID Options

Retrieves available options for the Location ID field.

### List Priority ID Options

Retrieves available options for the Priority ID field.

### List Processing Status ID Options

Retrieves available options for the Processing Status ID field.

### List SLA ID Options

Retrieves available options for the SLA ID field.

### List Urgency ID Options

Retrieves available options for the Urgency ID field.

### Actualizar incidente

Actualiza un incidente existente. [Ver la documentación](https://developers.topdesk.com/explorer/?page=incident#/incident/patchIncident)

## Supported Channels

This integration works with:
- WhatsApp Business API
- Facebook Messenger
- Instagram Direct Messages
- Web Chat Widget

## AI Assistants Compatible

- ChatGPT (via MCP)
- Claude (via MCP)
- Gemini (via MCP)
- Custom AI Agents

## Quick Start

1. Sign up at https://apps.jelou.ai/signup
2. Navigate to Marketplace and add TOPdesk
3. Authenticate your TOPdesk account
4. Configure your messaging channels (WhatsApp, Facebook, etc.)
5. Copy the MCP server URL to your AI assistant

## Example Use Cases

- Automate customer inquiries using TOPdesk data
- Send notifications via WhatsApp when TOPdesk events occur
- Query TOPdesk data directly from ChatGPT or Claude
- Build AI agents that interact with TOPdesk

## Resources

- [All Integrations](https://jelou.ai/es/marketplace)
- [Full Documentation](https://jelou.ai/llms-full.txt)
- [API Docs](https://docs.jelou.ai)
- [Help Center](https://help.jelou.ai)