# LiveAgent MCP Integration

> LiveAgent es un software de chat en vivo y helpdesk basado en la web. Cubre todos los canales de soporte: correo electrónico, chat en vivo, centro de llamadas, formularios de contacto, formularios de retroalimentación, base de conocimientos, redes sociales (Twitter y Facebook) e integra todos en un único entorno.

## Overview

| Property | Value |
|----------|-------|
| Category | Help Desk & Soporte |
| Type | PIPEDREAM |
| Tools | 10 |
| URL | https://jelou.ai/pt-br/marketplace/liveagent |

## Available Tools (10)

### Add Tag to Ticket

Add a tag to a ticket. [See the documentation](https://support.liveagent.com/911737-API-v3)

### Crear Cliente

Crea un cliente. [Ver la documentación aquí](https://pipedream.ladesk.com/docs/api/v3/#/contacts/createContact)

### Get Agent

Retrieves agent info and auth token. [See the documentation](https://support.liveagent.com/911737-API-v3)

### Get Ticket

Get a ticket. [See the documentation](https://support.liveagent.com/911737-API-v3)

### List Agent ID Options

Retrieves available options for the Agent ID field.

### List Group ID Options

Retrieves available options for the Group ID field.

### List Tags

Lists all tags. [See the documentation](https://support.liveagent.com/911737-API-v3)

### List Ticket Messages

List all messages for a specific ticket. [See the documentation](https://support.liveagent.com/911737-API-v3)

### List Tickets

Lists all tickets. [See the documentation](https://support.liveagent.com/911737-API-v3)

### Update Ticket Status

Update the status of a ticket. [See the documentation](https://support.liveagent.com/911737-API-v3)

## Supported Channels

This integration works with:
- WhatsApp Business API
- Facebook Messenger
- Instagram Direct Messages
- Web Chat Widget

## AI Assistants Compatible

- ChatGPT (via MCP)
- Claude (via MCP)
- Gemini (via MCP)
- Custom AI Agents

## Quick Start

1. Sign up at https://apps.jelou.ai/signup
2. Navigate to Marketplace and add LiveAgent
3. Authenticate your LiveAgent account
4. Configure your messaging channels (WhatsApp, Facebook, etc.)
5. Copy the MCP server URL to your AI assistant

## Example Use Cases

- Automate customer inquiries using LiveAgent data
- Send notifications via WhatsApp when LiveAgent events occur
- Query LiveAgent data directly from ChatGPT or Claude
- Build AI agents that interact with LiveAgent

## Resources

- [All Integrations](https://jelou.ai/pt-br/marketplace)
- [Full Documentation](https://jelou.ai/llms-full.txt)
- [API Docs](https://docs.jelou.ai)
- [Help Center](https://help.jelou.ai)