In digital onboarding processes, KYC compliance, and fraud prevention, it's crucial to verify that a person is present at the exact moment of verification. Receiving an image isn't sufficient; it's necessary to ensure that the image or video was captured in real-time by a real person, not from a reused or manipulated file.
Reliable Liveness Detection:
Reduces the risk of impersonation, deepfakes, or printed images.
Enables compliance with international regulations (such as EBA or FATF) and Latin American standards.
Maintains operational continuity without interrupting the customer conversation.
Secure Passive Liveness Within WhatsApp
For years, one of the main challenges in WhatsApp was the inability to guarantee whether an image had been taken at the moment or uploaded from the gallery. Although Jelou already had a multichannel active liveness solution, this limitation forced many institutions to take the user out of the chat, leading them to external browser flows, which caused abandonment and increased friction.
With WhatsApp Flows, it's now possible to request the user to take a photo at the moment, using only the device's camera, without the possibility of accessing the gallery. This capture is complemented by a multimodal artificial intelligence model that analyzes the image to detect fraud signals such as:
Anomalous reflections, optical inconsistencies, and artificial edges.
Unusual metadata and color patterns.
Presence of a single complete face.
These signals allow for the evaluation of the capture's authenticity without interrupting the conversational experience. The result is reliable and frictionless passive liveness, directly within the chat.
Active Video Liveness: Multichannel Security
For flows operating outside WhatsApp or as an additional security layer, Jelou maintains its active liveness system, a multichannel video-based solution that enhances the security level.
This process includes:
Requesting a video where the user pronounces a dynamic OTP code.
AI validation of lip sync, analyzing the synchronization between lips and audio.
Extraction of a video frame, which undergoes passive liveness verification.
This approach is available on WhatsApp, Instagram, Messenger, and other conversational channels.
Integration with Biometric Verification Providers
Jelou doesn't aim to replace existing systems but to strengthen them. Our technology is designed to easily integrate with solutions like Facephi, Incode, N5, among others.
We can add our security layers—such as video validation with lip sync, AI image analysis, or gallery restriction in WhatsApp—to complement existing solutions and keep the entire process within the conversational channel.
This allows institutions to maintain their current flows but with greater reliability, better user experience, and without the need to redirect the customer outside the chat.
Secure Biometric Verification Without Leaving the Chat
With Jelou, financial institutions across Latin America can integrate secure identity verification directly within their conversational channels. No external links. No interruptions. No lost conversions.
