People are already used to talking to businesses on WhatsApp. But what if those conversations could go beyond simple messages? What if an artificial intelligence could answer calls, talk over voice and chat, and carry out tasks like verifying identities, collecting payments, or managing services, all without leaving WhatsApp?
That is Jelou Voice AI: a technology that turns traditional calls into automatic, conversational, and intelligent experiences. Designed for companies that want to resolve more in less time, using the most widely used channel in Latin America.
Data behind this revolution
With more than 3.1 billion users worldwide, WhatsApp is the most powerful conversational channel. Every day, 175 million messages are sent between businesses and people, and the average open rate is 98%, with a CTR between 45% and 60%, far above email (Wapikit, 2025).
In addition, the speech recognition market will grow from USD 12 billion in 2022 to more than USD 50 billion by 2029 (Verloop.io, 2024). Large companies like Microsoft have reported savings of up to USD 500 million a year thanks to automating their call centers with AI (ITPro, 2024).
At Jelou we believe the future of conversation between people and brands is changing fast. And we also believe that change shouldn't be complicated. That's why we developed a technology that lets any company automate voice calls on WhatsApp Business with artificial intelligence.
This is not a traditional bot or a simple automated reply. It is a conversational infrastructure that integrates voice, chat, and the execution of real actions, all in a single flow, on the channel people already use every day.
From manual calls to intelligent AI interactions
Until now, calls on WhatsApp Business were a little-used or completely manual feature. Jelou Voice AI changes that: it lets an artificial intelligence answer the call, understand what the customer needs, talk over voice and chat at the same time, and carry out actions such as verifying identities, processing payments, or triggering shipments.
This approach doesn't just save time. It completely transforms the way companies deliver service and solutions: faster, more available, and with less friction.
The first use cases focus on sectors where speed, security, and customer experience are key: banking, e-commerce, and consumer services.
For example, a customer can call their bank to block a card or check a transfer. The AI answers, asks for verification over chat, and once the identity is confirmed, carries out the action. All of that without switching channels. Without talking to a person. Without waiting.
Innovation developed 100% in Latin America
The most relevant thing about this innovation is that it was developed entirely in the region. Jelou is an Ecuadorian startup that builds conversational infrastructure with AI, designed to scale in real businesses, with real operations.
Launching this kind of functionality from Latin America shows that innovation has no geolocation. It has clarity, focus, and execution.
Jelou Voice AI is designed to integrate with banking systems, ERPs, payment gateways, CRMs, and other critical business components. And it is available to any company that wants to transform the way it talks to its customers.
Want to see it in action? Book a personalized demo here.
