# ServiceNow MCP Integration > La forma más inteligente de flujo de trabajo ## Overview | Property | Value | |----------|-------| | Category | Help Desk & Soporte | | Type | PIPEDREAM | | Tools | 25 | | URL | https://jelou.ai/pt-br/marketplace/servicenow | ## Available Tools (25) ### Add Item to Cart Add a ServiceNow catalog item to the current user's cart. Run **Search Catalog Items** to find the item `sys_id` and **Get Catalog Item Variables** to learn which variable names to supply. After adding items, use **View Cart**, then **Checkout Cart** or **Submit Cart Order** to submit. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/c_ServiceCatalogAPI.html) ### Check Order Status Retrieve the status of a ServiceNow catalog request (REQ) from the `sc_request` table, including request state, approval, and stage. Provide the request number returned by **Checkout Cart**, **Submit Cart Order**, or **Order Catalog Item**. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/c_TableAPI.html) ### Checkout Cart Submit the current user's ServiceNow cart via the standard `/cart/checkout` endpoint, generating a request (REQ). The result depends on the instance's one-step vs two-step checkout configuration (in two-step mode it returns the order summary/status to confirm rather than finalizing). Add items first with **Add Item to Cart** and inspect with **View Cart**. Use **Check Order Status** afterward to track the resulting request. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/c_ServiceCatalogAPI.html) ### Crear registro de tabla Inserta un registro en la tabla especificada. ### Delete Cart Item Remove an item from the current user's ServiceNow cart. Run **View Cart** first to obtain the `cart_item` id to delete. This permanently removes the line item from the cart. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/c_ServiceCatalogAPI.html) ### Delete Table Record Deletes the specified record from a table. [See the documentation](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html#title_table-DELETE) ### Empty Cart Empty and delete the current user's ServiceNow cart, removing all of its items. The action resolves the active cart automatically, so no cart ID is required. Emptying a cart that still has items requires the `catalog_admin` role (a plain `admin` can only delete an already-empty cart). [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/c_ServiceCatalogAPI.html) ### Find Users Search ServiceNow `sys_user` records to find a user's `sys_id` (used by props like the requested-for field on **Add Item to Cart**). Choose whether to match on name (partial) or email (exact). [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/c_TableAPI.html) ### Get Article Retrieve a single knowledge article, including its entire HTML body (`content`). Run **Search Knowledge Base** first to find an article, then pass its `number` or `sys_id` here. The `attachments` array is only returned when the article record has `display_attachments` enabled. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/knowledge-api.html) ### Get Article Attachment Download an attachment from a knowledge article to the `/tmp` directory. Run **Get Article** first: its `attachments` array holds each attachment's `sys_id` and `file_name`, but only when the article record has `display_attachments` enabled. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/knowledge-api.html) ### Get Catalog Item Variables Retrieve the ordered variables (form fields) for a ServiceNow catalog item. Run **Search Catalog Items** first to obtain the item `sys_id`, then use the returned variable names to build the `variables` payload for **Add Item to Cart**, **Order Catalog Item**, or **Submit Record Producer**. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/c_ServiceCatalogAPI.html) ### Get Current User Returns the authenticated ServiceNow user's sys_id, name, email, username, and instance URL. Call this first when the user says 'my incidents', 'my cases', 'assigned to me', or needs their ServiceNow identity. Use `sys_id` to filter records in **Get Table Records** (e.g. `assigned_to={sys_id}`) or **Create Table Record**. [See the documentation](https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html). ### Get Record Counts by Field Retrieves the count of records grouped by a specified field from a ServiceNow table. [See the documentation](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/c_AggregateAPI.html#title_aggregate-GET-stats) ### Get Table Record by ID Retrieves a single record from a table by its ID. [See the documentation](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html#title_table-GET-id) ### Obtener registros de la tabla Recupera múltiples registros de la tabla especificada. ### List Knowledge Bases List the knowledge bases in the instance, to find the `sys_id`s that scope a search on **Search Knowledge Base**. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/c_TableAPI.html) ### List Tables List all tables in the ServiceNow instance. [See the documentation](https://www.servicenow.com/docs/r/api-reference/rest-apis/c_TableAPI.html) ### Order Catalog Item Place a one-step Order Now request for a single ServiceNow catalog item, bypassing the cart. Run **Search Catalog Items** to find the item `sys_id` and **Get Catalog Item Variables** to learn which variable names to supply. Use **Check Order Status** afterward to track the resulting request. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/c_ServiceCatalogAPI.html) ### Search Catalog Items Search the ServiceNow Service Catalog for orderable items. Use this first to discover catalog item `sys_id` values needed by **Get Catalog Item Variables**, **Add Item to Cart**, **Order Catalog Item**, and **Submit Record Producer**. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/c_ServiceCatalogAPI.html) ### Search Knowledge Base Search ServiceNow knowledge base articles via the Knowledge Management API. Returns matching articles with snippets only; use **Get Article** to fetch an article's full HTML body. Optionally restrict the search to specific knowledge bases (run **List Knowledge Bases** to find their `sys_id`s). Requires the Knowledge API (`sn_km_api`) plugin, which is not active by default. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/knowledge-api.html) ### Search Records by Keyword Search for records by keyword. [See the documentation](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html#title_table-GET) ### Submit Cart Order Submit the current user's ServiceNow cart via the `/cart/submit_order` endpoint, generating a request (REQ). Like **Checkout Cart**, the result depends on the instance's one-step vs two-step checkout configuration. Add items first with **Add Item to Cart** and inspect with **View Cart**. Use **Check Order Status** afterward to track the resulting request. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/c_ServiceCatalogAPI.html) ### Submit Record Producer Submit a ServiceNow record producer to create the target record (e.g. an incident or RITM) from catalog variables. Run **Search Catalog Items** to find the record producer `sys_id` and **Get Catalog Item Variables** to learn which variable names to supply. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/c_ServiceCatalogAPI.html) ### Actualizar Registro de la Tabla Actualiza el registro especificado con los pares nombre-valor incluidos en el cuerpo de la solicitud. ### View Cart Retrieve the current user's ServiceNow cart contents, including the `cart_item` ids needed by **Delete Cart Item**. Use before **Checkout Cart** or **Submit Cart Order** to confirm what will be ordered. [See the documentation](https://www.servicenow.com/docs/r/zurich/api-reference/rest-apis/c_ServiceCatalogAPI.html) ## Supported Channels This integration works with: - WhatsApp Business API - Facebook Messenger - Instagram Direct Messages - Web Chat Widget ## AI Assistants Compatible - ChatGPT (via MCP) - Claude (via MCP) - Gemini (via MCP) - Custom AI Agents ## Quick Start 1. Sign up at https://apps.jelou.ai/signup 2. Navigate to Marketplace and add ServiceNow 3. Authenticate your ServiceNow account 4. Configure your messaging channels (WhatsApp, Facebook, etc.) 5. Copy the MCP server URL to your AI assistant ## Example Use Cases - Automate customer inquiries using ServiceNow data - Send notifications via WhatsApp when ServiceNow events occur - Query ServiceNow data directly from ChatGPT or Claude - Build AI agents that interact with ServiceNow ## Resources - [All Integrations](https://jelou.ai/pt-br/marketplace) - [Full Documentation](https://jelou.ai/llms-full.txt) - [API Docs](https://docs.jelou.ai) - [Help Center](https://help.jelou.ai)