ServiceNow
A forma mais inteligente de fluxo de trabalho
Comece grátisCategoria
Compatível com
IA Compatível
Ferramentas
Add Item to Cart
Add a ServiceNow catalog item to the current user's cart. Run **Search Catalog Items** to find the item sys_id and **Get Catalog Item Variables** to learn which variable names to supply. After adding items, use **View Cart**, then **Checkout Cart** or **Submit Cart Order** to submit. See the documentation
Check Order Status
Retrieve the status of a ServiceNow catalog request (REQ) from the sc_request table, including request state, approval, and stage. Provide the request number returned by **Checkout Cart**, **Submit Cart Order**, or **Order Catalog Item**. See the documentation
Checkout Cart
Submit the current user's ServiceNow cart via the standard /cart/checkout endpoint, generating a request (REQ). The result depends on the instance's one-step vs two-step checkout configuration (in two-step mode it returns the order summary/status to confirm rather than finalizing). Add items first with **Add Item to Cart** and inspect with **View Cart**. Use **Check Order Status** afterward to track the resulting request. See the documentation
Criar Registro de Tabela
Insere um registro na tabela especificada.
Delete Cart Item
Remove an item from the current user's ServiceNow cart. Run **View Cart** first to obtain the cart_item id to delete. This permanently removes the line item from the cart. See the documentation
Delete Table Record
Deletes the specified record from a table. See the documentation
Empty Cart
Empty and delete the current user's ServiceNow cart, removing all of its items. The action resolves the active cart automatically, so no cart ID is required. Emptying a cart that still has items requires the catalog_admin role (a plain admin can only delete an already-empty cart). See the documentation
Find Users
Search ServiceNow sys_user records to find a user's sys_id (used by props like the requested-for field on **Add Item to Cart**). Choose whether to match on name (partial) or email (exact). See the documentation
Get Article
Retrieve a single knowledge article, including its entire HTML body (content). Run **Search Knowledge Base** first to find an article, then pass its number or sys_id here. The attachments array is only returned when the article record has display_attachments enabled. See the documentation
Get Article Attachment
Download an attachment from a knowledge article to the /tmp directory. Run **Get Article** first: its attachments array holds each attachment's sys_id and file_name, but only when the article record has display_attachments enabled. See the documentation
Get Catalog Item Variables
Retrieve the ordered variables (form fields) for a ServiceNow catalog item. Run **Search Catalog Items** first to obtain the item sys_id, then use the returned variable names to build the variables payload for **Add Item to Cart**, **Order Catalog Item**, or **Submit Record Producer**. See the documentation
Get Current User
Returns the authenticated ServiceNow user's sys_id, name, email, username, and instance URL. Call this first when the user says 'my incidents', 'my cases', 'assigned to me', or needs their ServiceNow identity. Use sys_id to filter records in **Get Table Records** (e.g. assigned_to={sys_id}) or **Create Table Record**. See the documentation.
Get Record Counts by Field
Retrieves the count of records grouped by a specified field from a ServiceNow table. See the documentation
Get Table Record by ID
Retrieves a single record from a table by its ID. See the documentation
Obter Registros da Tabela
Recupera vários registros para a tabela especificada.
List Knowledge Bases
List the knowledge bases in the instance, to find the sys_ids that scope a search on **Search Knowledge Base**. See the documentation
List Tables
List all tables in the ServiceNow instance. See the documentation
Order Catalog Item
Place a one-step Order Now request for a single ServiceNow catalog item, bypassing the cart. Run **Search Catalog Items** to find the item sys_id and **Get Catalog Item Variables** to learn which variable names to supply. Use **Check Order Status** afterward to track the resulting request. See the documentation
Search Catalog Items
Search the ServiceNow Service Catalog for orderable items. Use this first to discover catalog item sys_id values needed by **Get Catalog Item Variables**, **Add Item to Cart**, **Order Catalog Item**, and **Submit Record Producer**. See the documentation
Search Knowledge Base
Search ServiceNow knowledge base articles via the Knowledge Management API. Returns matching articles with snippets only; use **Get Article** to fetch an article's full HTML body. Optionally restrict the search to specific knowledge bases (run **List Knowledge Bases** to find their sys_ids). Requires the Knowledge API (sn_km_api) plugin, which is not active by default. See the documentation
Search Records by Keyword
Search for records by keyword. See the documentation
Submit Cart Order
Submit the current user's ServiceNow cart via the /cart/submit_order endpoint, generating a request (REQ). Like **Checkout Cart**, the result depends on the instance's one-step vs two-step checkout configuration. Add items first with **Add Item to Cart** and inspect with **View Cart**. Use **Check Order Status** afterward to track the resulting request. See the documentation
Submit Record Producer
Submit a ServiceNow record producer to create the target record (e.g. an incident or RITM) from catalog variables. Run **Search Catalog Items** to find the record producer sys_id and **Get Catalog Item Variables** to learn which variable names to supply. See the documentation
Atualizar Registro da Tabela
Atualiza o registro especificado com os pares nome-valor incluídos no corpo da requisição.
View Cart
Retrieve the current user's ServiceNow cart contents, including the cart_item ids needed by **Delete Cart Item**. Use before **Checkout Cart** or **Submit Cart Order** to confirm what will be ordered. See the documentation