# Jira Service Desk MCP Integration

> Trabaje con entidades específicas de Jira Service Desk, como las solicitudes.

## Overview

| Property | Value |
|----------|-------|
| Category | Help Desk & Soporte |
| Type | PIPEDREAM |
| Tools | 12 |
| URL | https://jelou.ai/pt-br/marketplace/jira_service_desk |

## Available Tools (12)

### Crear comentario en la solicitud

Crea un comentario en una solicitud de un cliente. [Ver la documentación](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post)

### Create Incident

Creates a new incident request in a Jira Service Desk. Auto-discovers the best-matching request type (prefers types named 'incident' or 'problem') and, if `serviceDeskId` is omitted, auto-discovers it from the user's existing requests. Use **List Sites** first to obtain the required `cloudId`. `serviceDeskId` is optional — if not provided, the tool calls **List My Requests** to discover it automatically. Returns the new request including its `issueKey` and `issueId`. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-post)

### Crear Solicitud

Crea una nueva solicitud de cliente. [Ver la documentación](https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/request-createCustomerRequest)

### Get Current User

Returns the authenticated user's `account_id`, `display_name`, and `email` from Atlassian. Use this to identify who is logged in, or to filter requests by the current user's `account_id`. No `cloudId` required — this uses the Atlassian Identity API directly. [See the documentation](https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/)

### Get Request

Fetches the full details of a Jira Service Desk request including its field values and complete comment thread in a single response. Use this to summarize a ticket without needing follow-up calls. Use **List Sites** first to obtain the required `cloudId`. Use **List My Requests** to find the `issueKey` of a request (e.g. `IT-42`). [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-get)

### Get Request Status

Returns the status history of a Jira Service Desk request — the current status plus all previous states with timestamps. Use this to understand how a request has progressed through the workflow. Use **List Sites** first to obtain the required `cloudId`. Use **List My Requests** to find the `issueKey` (e.g. `IT-42`). [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-status-get)

### List Cloud ID Options

Retrieves available options for the Cloud ID field.

### List My Requests

Lists Jira Service Desk requests owned or participated in by the current user. Defaults to open requests owned by the current user. Use **List Sites** first to obtain the required `cloudId`. Each result includes `issueKey`, `issueId`, and request field values (summary, status). `requestStatus`: `OPEN_REQUESTS` (default), `CLOSED_REQUESTS`, or `ALL_REQUESTS`. `requestOwnership`: `OWNED_REQUESTS` (default) or `PARTICIPATED_REQUESTS`. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-get)

### List Request Transitions

Lists the available workflow transitions for a Jira Service Desk request — returns each transition's `id` and `name`. **Call this before `Transition Request`** to obtain valid `transitionId` values. Use **List Sites** first to obtain the required `cloudId`. Use **List My Requests** or **Get Request** to find the `issueKey` (e.g. `IT-42`). [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-transition-get)

### List Sites

Returns all Atlassian cloud sites accessible to the authenticated user. **Call this tool first** to obtain the `cloudId` (returned as `id`) required by every other Jira Service Desk tool. Each site includes its `id` (cloudId), `name`, and `url`. [See the documentation](https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/#3-1-get-the-cloudid-for-your-site)

### Transition Request

Transitions a Jira Service Desk request to a new workflow status. Use **List Request Transitions** first to get valid `transitionId` values for the request. Use **List Sites** to obtain the required `cloudId`. Use **List My Requests** or **Get Request** to find the `issueKey` (e.g. `IT-42`). Optionally include a comment to explain the transition. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-transition-post)

### Update Issue Fields

Updates fields on an existing Jira Service Desk request via the Jira platform API. Use this to change the summary, priority, description, or other fields after a request has been created. Use **List Sites** first to obtain the required `cloudId`. Use **List My Requests** or **Get Request** to find the `issueKey` (e.g. `IT-42`). `fields` is a JSON object of field name-value pairs. Example: `{"summary": "Updated title", "priority": {"name": "High"}}`. [See the documentation](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-put)

## Supported Channels

This integration works with:
- WhatsApp Business API
- Facebook Messenger
- Instagram Direct Messages
- Web Chat Widget

## AI Assistants Compatible

- ChatGPT (via MCP)
- Claude (via MCP)
- Gemini (via MCP)
- Custom AI Agents

## Quick Start

1. Sign up at https://apps.jelou.ai/signup
2. Navigate to Marketplace and add Jira Service Desk
3. Authenticate your Jira Service Desk account
4. Configure your messaging channels (WhatsApp, Facebook, etc.)
5. Copy the MCP server URL to your AI assistant

## Example Use Cases

- Automate customer inquiries using Jira Service Desk data
- Send notifications via WhatsApp when Jira Service Desk events occur
- Query Jira Service Desk data directly from ChatGPT or Claude
- Build AI agents that interact with Jira Service Desk

## Resources

- [All Integrations](https://jelou.ai/pt-br/marketplace)
- [Full Documentation](https://jelou.ai/llms-full.txt)
- [API Docs](https://docs.jelou.ai)
- [Help Center](https://help.jelou.ai)