Returnista
Returns management platform for e-commerce retailers
Empieza GratisCompatible con
IA Compatible
Herramientas
Create Draft Return Order
Creates a new draft return order for a consumer. Draft return orders are pending merchant review before being accepted or rejected. Use **Process Draft Return Order** to accept or reject the created draft. See the documentation
Create Return Location
Creates a new return location (warehouse or depot address) for an account. Required: accountId, name, companyName, phoneNumber, street, houseNumber, city, postalCode, countryCode (ISO 3166-1 alpha-2, e.g. NL, DE, GB, US). Optional: suffix, stateProvinceCode, attention, contactName. To update a location after creation, use **Update Return Location** with the returned ID. See the documentation
Get Consumer Purchases
Gets the purchase history for a consumer by their consumer ID. Useful for support workflows to understand what a consumer has purchased before they initiated a return. To find a consumer ID, use **Get Return Orders** with expand: ["consumer"] on a related return order — the consumer object will include the ID. See the documentation
Get Draft Return Orders
Gets a list of draft return orders for the given account. See the documentation
Get Return Locations
Gets a list of return locations for the given account. See the documentation
Get Return Order
Gets the full details of a single return order by ID. Use expand to inline related objects (consumer, shipments, returnRequests) in one call instead of making separate requests. To find a return order ID, use **Get Return Orders** first. To view the email communications for a return order, use **Get Return Order Emails**. See the documentation
Get Return Order Emails
Gets all email communications associated with a return order. Useful for support and audit workflows to see what emails were sent to the consumer during the return process. To find a return order ID, use **Get Return Orders** first. See the documentation
Get Return Orders
Gets a list of return orders for the given account. See the documentation
Get Return Reasons
Gets a list of return reasons for the given account. See the documentation
Get Return Request
Gets the full details of a single return request by ID. Return requests contain item-level information: purchase order number, return reason, requested resolution (refund, exchange, etc.). To find a return request ID, use **Get Return Requests** first. See the documentation
Get Return Requests
Gets a list of return requests for the given account. See the documentation
List Shipping Products
Returns all shipping product options available in Returnista, including carrier integrations, label types, and product codes. See the documentation
Process Draft Return Order
Accepts or rejects a draft return order. Draft return orders are created when a consumer initiates a return and are pending merchant review. Set action to accept to approve the return (this triggers shipment label creation) or reject to decline it. Use **Get Return Orders** with filter: "status:draft" to find draft order IDs. See the documentation
Resend Confirmation Email
Resends the return confirmation email to the consumer for an existing return order. Use this when a consumer did not receive their original confirmation, when an email bounced, or to re-trigger a notification after a return order is updated. To look up a return order ID, use **Get Return Orders** or **Get Return Order** first. To view the email history before resending, use **Get Return Order Emails**. Requires both an Account ID (from your Returnista dashboard settings) and a Return Order ID. Note: this triggers an immediate send — there is no scheduling or preview step. See the documentation
Update Return Location
Updates an existing return location for an account. All fields are optional — provide only the ones you want to change. At least one field must be provided. To find the return location ID, use **Get Return Locations**. Use a two-letter ISO 3166-1 alpha-2 country code for countryCode (e.g., NL, DE, GB, US). See the documentation