All your customer service, on a single platform

Do more in less time serving your customers from multiple channels through Jelou Connect.

Jelou PMA

Our omnichannel platform will be your digital customer service center for Customer Experience

Jelou PMA

All your conversations on a single screen

Jelou PMA

View, reply and answer in all your service channels.

CRMTailor-made CRM
CRMMultichannel
CRMDownload conversations
CRMQuickly reply
CRMMake calls and video calls
CRMTransfer cases
CRMPersonalized attention queues

Answer all your posts

Jelou Feed

Connect with your customers by sending and responding to comments from your social networks on a single platform, saving your team time switching between tabs.

CRMSocial metadata
CRMDM with users
CRMUser information

Meet all your requirements

Jelou Feed

Answer and send emails by classifying requests, automating workflows and resolving requests in a faster and more organized way.

CRMTicket statuses
CRMTransfer and assign tickets
CRMPriority and expiration date
CRMTicket history download
CRMCustom text format

Have full control over the management of your advisors

Jelou Feed

Monitoring and supervision

CRMSentiment analysis
CRMIncognito mode
CRMConnection status report
CRMPerformance analysis
CRMSearch filters
CRMPerformance analysis by operator

Industry leaders are achieving great results with Jelou®

Kia
Utility
  • ✓ Advisor can join more than 3 conversations.
  • ✓ More security in closing sales thanks to its fast user support.
  • ✓ Response speed using 5 channels ( Whatsapp, Facebook, Instagram, App and Web).
Results
  • The company has achieved the highest operational efficiency, cost reduction and increased consultant time in customer service issues.
Kia
Utility
  • Banco de Guayaquil seamlessly integrates all of their customer service with Facebook page comments and public tweets; allowing them to get a more complete view of their customers' needs.
Results
  • They have been immediately attending to queries through channels such as Facebook, Twitter, Instagram and offering new financial services through WhatsApp.
Kia
Utility
  • ✓ Decrease in the number of customers not served.
  • ✓ More control and monitoring over the team of more than 100 commercial advisors in Ecuador.
  • ✓ Lower sales conversion time from WhatsApp compared to other channels.
Results
  • + 20,000 customers served per year
  • + 60 dealerships connected nationwide.
  • Thanks to the analytics provided by JELOU®, they know how to direct their brand to the different market changes.
Kia
Utility
  • ✓ Advisor can join more than 3 conversations.
  • ✓ More security in closing sales thanks to its fast user support.
  • ✓ Response speed using 5 channels ( Whatsapp, Facebook, Instagram, App and Web).
Results
  • The company has achieved the highest operational efficiency, cost reduction and increased consultant time in customer service issues.
Kia
Utility
  • Banco de Guayaquil seamlessly integrates all of their customer service with Facebook page comments and public tweets; allowing them to get a more complete view of their customers' needs.
Results
  • They have been immediately attending to queries through channels such as Facebook, Twitter, Instagram and offering new financial services through WhatsApp.

Start using Jelou Connect now!