All your customer service, on a single platform
Do more in less time serving your customers from multiple channels through Jelou Connect.
Our omnichannel platform will be your digital customer service center for Customer Experience
All your conversations on a single screen
View, reply and answer in all your service channels.
Tailor-made CRM
Multichannel
Download conversations
Quickly reply
Make calls and video calls
Transfer cases
Personalized attention queues
Answer all your posts
Connect with your customers by sending and responding to comments from your social networks on a single platform, saving your team time switching between tabs.
Social metadata
DM with users
User information
Meet all your requirements
Answer and send emails by classifying requests, automating workflows and resolving requests in a faster and more organized way.
Ticket statuses
Transfer and assign tickets
Priority and expiration date
Ticket history download
Custom text format
Have full control over the management of your advisors
Monitoring and supervision
Supervise the attention and control the connections of your consultants, ensuring fast and effective customer service.
Sentiment analysis
Incognito mode
Connection status report
Performance analysis
Search filters
Performance analysis by operator
Industry leaders are achieving great results with Jelou®
Utility
- ✓ Advisor can join more than 3 conversations.
- ✓ More security in closing sales thanks to its fast user support.
- ✓ Response speed using 5 channels ( Whatsapp, Facebook, Instagram, App and Web).
Results
- The company has achieved the highest operational efficiency, cost reduction and increased consultant time in customer service issues.
Utility
- Banco de Guayaquil seamlessly integrates all of their customer service with Facebook page comments and public tweets; allowing them to get a more complete view of their customers' needs.
Results
- They have been immediately attending to queries through channels such as Facebook, Twitter, Instagram and offering new financial services through WhatsApp.
Utility
- ✓ Decrease in the number of customers not served.
- ✓ More control and monitoring over the team of more than 100 commercial advisors in Ecuador.
- ✓ Lower sales conversion time from WhatsApp compared to other channels.
Results
- + 20,000 customers served per year
- + 60 dealerships connected nationwide.
- Thanks to the analytics provided by JELOU®, they know how to direct their brand to the different market changes.
Utility
- ✓ Advisor can join more than 3 conversations.
- ✓ More security in closing sales thanks to its fast user support.
- ✓ Response speed using 5 channels ( Whatsapp, Facebook, Instagram, App and Web).
Results
- The company has achieved the highest operational efficiency, cost reduction and increased consultant time in customer service issues.
Utility
- Banco de Guayaquil seamlessly integrates all of their customer service with Facebook page comments and public tweets; allowing them to get a more complete view of their customers' needs.
Results
- They have been immediately attending to queries through channels such as Facebook, Twitter, Instagram and offering new financial services through WhatsApp.
Start using Jelou Connect now!